Refund Policy

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The airline’s fare rules allow a refund.
• You cancel your flight within the permitted cancellation window shown in your fare rules.
• You are unable to travel due to medical reasons, visa rejection, or a bereavement (valid supporting documents required).
• The airline cancels or significantly changes your flight schedule.

Note: Each airline has its own refund policy and fare rules — some fares are fully refundable, others are partially refundable or non-refundable. To check eligibility, contact our customer support with your booking reference and ticket details.

How Refunds Work for “Mostly Refundable” Tickets

• Most of our tickets are issued as refundable, but airline-imposed fees may still apply.
• If the airline charges a cancellation fee, that deduction will be passed on to you.
• After deductions, the remaining amount will be refunded to your original payment method (or another method if agreed).

Non-Refundable Situations

• The airline fare purchased is explicitly marked Non-Refundable.
• The cancellation request is made after the scheduled departure.
• Failure to provide required travel documents (e.g., passport, visa) resulting in denied travel.
• No-show at the airport or missed flight without a valid airline exception.

Refund Process

Once we receive your refund request and all necessary documents, we will process it according to the airline’s policy:

• Processing time: Approved refunds are usually processed within 14–20 working days.
• Possible delays: Airline-side delays or internal processing issues can extend this timeframe.
• Credit method: Refunds are credited to your original payment method once confirmed by the airline.
• Exceptions: In case of airline delays, schedule changes, or cancellations, refund amounts and processing times may vary.

How to Request a Refund

• Contact our customer support team with your booking reference and ticket details.
• Provide any required supporting documents (medical certificates, visa rejection letters, or evidence of airline cancellation).
• We will submit the refund request to the airline and keep you updated on progress.

If you need help, contact us at info@flyinbudget.co.uk or call 0114 360 0079.